Smart Steps Hidden Behind the Door

Housekeeping staff
Illustration of housekeeping staff on duty. (Image: GwAI/Xantos)
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XANTOS Resort is experiencing a serious security threat: unauthorized individuals have infiltrated restricted areas, causing minor sabotage and inventory loss. The resort’s manager, Mr. Gede, realizes that their security system, which relies on manual locks, is outdated.

To address this, he collaborates with security consultant Ms. Sari to implement three key solutions. First, a multi-layered access card system will restrict staff movement based on their job title. Second, hidden CCTV cameras in strategic locations will monitor hallways and doors. Third, regular security audits will be conducted to detect anomalies. The story follows Mr. Gede and his team’s struggle to uncover the intruder and restore security to the resort.

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Mr. Gede, the manager of Xantos Resort, stares at his computer screen in frustration. The kitchen inventory report shows 10 kilograms of Wagyu beef missing. This is the third such incident in two months. Previously, there was a malfunction in the wine cellar’s cooling system, and most importantly, several important files in the server room were suddenly deleted. All of this occurred in areas that should only be accessible to certain staff.

The door to his office opened, and Mrs. Sari, a newly hired security consultant, entered with a serious expression. “Mr. Gede, I’ve checked all the logs and cameras in the public areas. There’s no trace of an intruder from outside,” she said.

“So, we have a ‘rat’ inside?” Mr. Gede asked in a low voice.

Mr. Sari nodded. “That’s my strongest suspicion. Someone with access, or who knows how to gain access. The problem is, our system is still too manual.

All the master keys are the same, anyone can get in anywhere.”

“I know. This has been a problem for a long time,” Mr. Gede complained. “But what’s the solution? We can’t accuse all our staff.”

Mr. Sari took a tablet from her bag. “Of course not. We don’t need to accuse, we just need to build a system that can’t be hacked. I have three solutions.”

“Go ahead, I’ll listen,” Mr. Doni said, leaning back in his chair.

“First, we have to get rid of all manual keys and switch to a multi-layered access card system. Each staff member will have a unique access card. A receptionist can only enter the lobby and their office. Kitchen staff can only enter the kitchen area and the food storage area. Meanwhile, IT staff can only enter the server room. If anyone tries to enter an unauthorized area, the system will deny them entry.”

“That’s a great idea,” said Mr. Gede. “Restricting movement will make it easier to identify who is where.”

“Exactly. And second, we’ll install hidden CCTV cameras,” continued Mrs. Sari.

“Not in the lobby, but in inconspicuous places. In the corner of the hallway leading to the kitchen, near the entrance to the server room, and at the warehouse door.

Position the cameras so they’re not visible, but they can record all activity.”

“That can be strong evidence,” said Mr. Gede, his eyes sparkling. “We can track who comes in and out.”

“And finally, we have to conduct regular security audits,” Mrs. Sari emphasized.

“I will check the access card logs periodically, especially during off-peak hours.

If any cards are used repeatedly in suspicious areas, or during odd working hours, we will know. This will provide accurate and unbiased data.”

“Okay. I agree. Implement it immediately, Sari. I want this all done within a week,” Mr. Gede ordered.

———-

A week later, the Xantos Resort felt like a modern fortress. The outdated locks had been replaced with card readers that flashed blue. Each staff member received a new access card bearing their name and department.

Mr. Gede watched intently as the technical team installed small cameras in strategic corners, behind ornamental plants or in ceiling crevices.

In the server room, Mr. Eko, the Head of IT, felt more at ease. “Finally, Sir. It feels safer now,” he said to Mr. Gede, who had come to inspect. “Now only IT staff can enter.”

“Good. I hope this ends all our problems,” replied Mr. Gede.

That afternoon, Mrs. Sari sat in the control room, reviewing the log data. She observed the movement of each access card. Everything appeared normal, except for one. A card in the name of “Mulyadi,” a cleaning staff member who was supposed to only have access to the common areas and the cleaning supplies storage area, was recorded as having tried to enter the wine cellar door three times outside of working hours. The door refused.

Ms. Sari focused on the monitor screen. There, footage from a CCTV camera in the warehouse hallway showed Mulyadi trying to insert his card. He appeared agitated. After failing, he called someone and then left in a hurry.

Ms. Sari immediately called Mr. Gede. “We have something. Mulyadi, a cleaning staff member. He’s trying to enter the wine cellar.”

“He’s not a warehouse staff member. What’s he doing there?” asked Mr. Gede.

“That’s what we’ll find out. From the logs, he’s also often in the hallway.”

“I was near the kitchen at night,” said Mrs. Sari, her finger tapping the mouse. “Look at this. Three weeks ago, at two in the morning.”

CCTV footage showed Mulyadi talking to someone wearing a chef’s uniform. The person handed him a black bag. Mulyadi appeared to be in a hurry and quickly left through the back door.

“That’s Rudi, the assistant chef,” said Mr. Gede, his eyes wide. “He’s been working here for ten years!”

“We don’t know what’s in that bag, sir. But this is enough to raise suspicion,” said Mrs. Sari. “With the old system, they probably had free rein.

Now, Mulyadi’s card can’t enter the wine cellar, and this footage shows something is wrong.”

The next day, Mulyadi and Rudi were summoned to Mr. Gede’s office. In front of Mrs. Sari and Mr. Gede, they played the CCTV footage. Mulyadi looked panicked, while Rudi remained calm.

“Explain,” Mr. Gede said curtly.

Rudi finally confessed. He was the mastermind behind the theft. He worked with Mulyadi, who had access to many areas. Rudi stole expensive food and wine from the warehouse, and Mulyadi sold them outside. They used an old manual master key and exploited lax surveillance. Sabotaging the cooling system and server room was their way of diverting attention and covering their tracks.

“We didn’t know you were going to install a new card and camera system,” Mulyadi whispered, his face pale. “I haven’t been able to enter that area since last week.”

“That’s why I called you. “Our security system is much more sophisticated now,” said Mr. Gede, his tone firm.

Rudi and Mulyadi were finally handed over to the authorities. The theft and sabotage at the Xantos Resort were over.

In his office, Mr. Gede stared at the monitor displaying the activity log. He smiled with satisfaction. “Good job, Sari. Those three solutions have restored our security.”

“It’s not just about technology, sir. It’s about mindset,” replied Mrs. Sari. “Security is no longer just about locking the door. It’s about creating a smart and transparent system. Now, everyone knows their movements are being recorded. That’s what makes them think twice.”

“That’s right,” said Mr. Gede. “Now I can sleep soundly.”

“And the kitchen can serve Wagyu steak again,” added Mrs. Sari with a smile. (*)

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